How to Place an Order
We separate ourselves from our competition by offering a comprehensive range of customization options as well as a wide variety of USB (and related) products. At Smartstor, your order is completely customizable--from product style, color, size, quantity and branding through accessories, data services and packaging. We adhere to rigorous quality control standards from production to delivery and your satisfaction is always our goal.
Simply follow these 3 easy steps carefully and CLICK HERE to place your order:
1. Choose your product, you will need the following:
- Model Number(s)
- Quantity
- Memory capacity
- Mention optional details you wish to also have: logo imprinting/engraving, data services, accessories, packaging etc.
2. Select your options from our Services menu
3. If you are not sure, Request a Quote to get more information
To place an order: Contact us by email or call us Toll Free at 1-877-305-7627 to make your request.
The steps below can serve as a basic guide for configuring an order. Please refer to individual product pages for information on options and limitations, and don't hesitate to ask your sales representative for further clarification.
Choose Your Product
We offer a wide variety of USB products, all of which can be customized with your logo. From USB Flash Drives to Portable Media Players; from External Hard Drives to USB Corporate Pens, we have the largest selection of customizable USB products in the world, each available in a variety of models, colors, sizes and shapes. Click Here to view our products.
Choose Your Branding Method (Imprint Options)
Every product has varying logo imprint options and imprint areas. Some products can be printed on both sides while others are 1-sided. Certain imprint options (like laser engraving and heat stamping) are only available on select models. Please check an individual product page to view the imprint options/areas available for any specific model. If you are not sure, consult one of your qualified support representatives or email us and receive a response within 1 business day.
Select Your Options:
Preloaded Data Services
Consider adding value to your product with a pre-loaded catalog, website or presentation. For more information on the options listed below, please click here.
• Standard Preload
• Menu-Prompt Autorun
• AutoPlay / Autorun
• Non-Erasable File(s) / Partition
• Custom Icon Creation
• Hidden Files
Choose Your Packaging (optional)
Whether you intend to give away your products or sell them, we have a packaging solution for your needs. Many of these options can be fully-customized, and nearly all can be customized using the same branding methods explained earlier. Click here to view all product packaging options. To determine what packaging options are compatible with the product you are ordering, please check individual product pages.
USB Accessories
Keyrings, keychains, customizable lanyards, and USB extensions cords are just a few of the useful accessories we offer to complement and enhance your order. The less expensive items can often be included as a bonus with very large orders, so ask your sales representative about availability and special offers.
Click Here to view all product accessory options.
Request A Quote
Once you have browsed our website and have an idea what products and/or services you are interested in, you can proceed to request a quote or placing an order. Quote requests will be responded to the following business day.
You can also reach us toll-free at 877-305-7627 and one of our sales representatives will answer your questions and help place your order.
Submitting Graphics
Proper submission of graphics helps ensure timely production of your order. We can't accomplish much without first having production-ready graphics. Please don't hesitate to contact your sales representative for clarification of the these guidelines.
Imprint Areas
Individual product pages show the printable dimensions of our products. Likewise, the product images in the Logo Lab have default printable regions. Please keep in mind that these areas are not precise. They are meant to give you an approximate indication of how much space you have to work with. It is highly recommended that you stay within these boundaries, though sometimes we can work outside of them. Discuss this possibility with your sales representative if desired. If you do not specify size and/or imprint area on your purchase order, our artists will determine the appropriate size and placement based on your artwork and decorating method specified.
Submitting Vector Art
Two main types of graphic files exist on computers today: vector art and raster art. Nearly all orders require vector art for production.
Raster Art
(JPEG, GIF, BITMAP files)
Raster art is composed by displaying many different color squares on a larger rectangular grid to create an image (think of the digital letters of a stock exchange ticker). ‘Zooming in' on raster art reveals these squares immediately. Most popular image formats are raster art files. File types include: .gif, .jpg, .png, .bmp, .psd, .psb, and others.
Vector Art
(EPS, Adobe Illustrator, CAD files)
Vector art is composed using mathematical formulas to draw curves and lines, making it fit for precision printing. ‘Zooming in' on vector art will reveal no loss of curve/edge quality. because the graphic is not based on a finite number of squares on a grid.
File types include: .eps, .ai, .pdf, .cad, .swf, and others.
Identifying Your Pantone Colors (PMS)
Before proceeding, you should know that process printing, laser engraving, and hot-stamping do not require a Pantone color to be identified. You can stop now if you are branding products with any of those options.
Color Consistency
Because of manufacturing differences and digital color profiles, colors can be tricky when viewed on different computer monitors. For example, dark blue on one monitor might look like purple on another. Mockups alone -- whether created by you in our Logo Lab or by your Smartstor sales representative -- cannot be relied upon for accurate color representation.
To help with consistency in print quality results, most larger organizations have specific colors identified for use in their logos. Many use the Pantone Color Matching System (PMS), a universal standard also used by most commercial printers.
Pantone Colors Required For Color Imprinting
You can also reach us toll-free at 877-305-7627 and one of our sales representatives will answer your questions and help place your order.
Processing Your Order
Be advised that we must receive full payment or an authorized Purchase Order, in addition to all preload and graphics files, before we will begin production of an order (including rush orders). For international orders, please provide a copy of your driver's license or a form of identification with a copy of the front and reverse of your credit card.
Turnaround Time
We offer quick standard turnaround times and urge you to advise us if your project or your order has a specific deadline. By communicating your deadline, we can advise you if your timeframe is realistic for producing your order. We also offer very quick turnaround times (including rush service) for select models. For standard turnaround times and availability of rush service, please check individual product pages or contact us for detials.
Many factors can lengthen turnaround time: size and complexity of the order, submission of graphics, data services content, multiple products, customization options, etc. The general rule is that the simpler the order, the faster we can get it produced and delivered to you.
Minimum Order Quantities
Some of the customized merchandise we sell requires a minimum order quantity. Minimum order quantities (MOQ) are typical for orders that require extensive customization, custom colors, custom molding as well as products like Portable Media Players and Mice. Minimum order quantities may also exist for various products before customization. Please check with a sales representative to see if the product you're interested in has a minimum order quantity. MOQ details are subject to change and are often not available via the website.
Order Changes
In the case that you find out that a last-minute change is needed, there is still a possibility that we can make a change following your original approval. Although we CANNOT promise that a last-minute alteration can be made. Depending on your order's stage of production, we will try and accommodate any need for change that should arrive along the way. The earlier you let us know, the better. Changing the shipping address or adding more products to the order is generally easy enough; reconfiguring a preload is generally not.
Order Cancellations/Replacement/Warranty Info
Once your drives have been printed, no further modifications or additions can be made to the graphics. Please make sure that you examine and proofread all the documents you submit to us before placing your order. No returns or refunds are offered on customized merchandise.
Click to fill out an online quote form and one of our sales representatives will answer all your questions and help place your order. .
If you are having trouble making your choice, do not hesitate to email us: Sales@smartstor.ca or give us a call 877.305.7627 with any questions.